5jlbet Privacy
Policy

1. Introduction

This Privacy Policy ("Policy") describes how 5jlbet ("we," "us," or "our") collects, uses, stores, and discloses personal information obtained from users ("you") of the 5jlbet platform at 5jlbet.app. It applies to all services, features, and content available through the platform.

By registering an account or using the 5jlbet Service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy is incorporated by reference into the 5jlbet Terms & Conditions.

2. Data Controller

5jlbet is the data controller responsible for your personal information collected through the 5jlbet platform. As data controller, 5jlbet determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out lawfully, fairly, and transparently.

For all data privacy inquiries, requests, and complaints, you may contact our designated Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

3.1 Registration Data

When you create a 5jlbet account, we collect:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, province, country)
• Username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and PAGCOR requirements, we may collect:

• Government-issued photo ID (e.g., PhilSys ID, passport, driver's licence, UMID)
• Proof of address (e.g., utility bill, bank statement)
• Selfie or live photo for identity matching
• Proof of payment method ownership

3.3 Financial Data

When you make deposits or withdrawals, we collect transaction records including payment method type (e.g., GCash, bank transfer), transaction amounts in PHP, and transaction timestamps. We do not store full bank account numbers or GCash PINs on our servers.

3.4 Usage and Technical Data

We automatically collect certain technical data when you use the 5jlbet platform, including:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, features used, and session duration
• Game history and betting activity
• Login timestamps and access logs

3.5 Communications Data

If you contact 5jlbet customer support, we retain records of those communications — including live chat transcripts and email correspondence — for quality assurance, dispute resolution, and regulatory compliance purposes.

4. How We Collect Your Data

5jlbet collects personal data through the following means:

• Directly from you — when you register, complete KYC, make transactions, or contact support.
• Automatically — through cookies, server logs, and analytics tools when you use the platform.
• From third parties — including identity verification providers, payment processors, and fraud prevention services, where necessary to operate the platform lawfully.

5. How We Use Your Personal Data

5jlbet uses your personal data for the following purposes:

• To create and manage your 5jlbet account.
• To verify your identity and age (21+) in compliance with PAGCOR regulations.
• To process deposits, withdrawals, and maintain accurate transaction records in PHP.
• To detect and prevent fraud, money laundering, and other prohibited conduct.
• To provide customer support and resolve disputes.
• To send you service-related communications (account notices, security alerts, policy updates).
• To send promotional communications where you have opted in to receive them.
• To comply with applicable Philippine laws, PAGCOR directives, and AML obligations.
• To improve the 5jlbet platform through analytics and performance monitoring.
• To enforce the Terms & Conditions and protect the rights of 5jlbet and its users.

6. Legal Basis for Processing

5jlbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing required to perform the contract between you and 5jlbet (i.e., operating your account and delivering the Service).
• Legal obligation — processing required to comply with applicable Philippine laws, including AML regulations and PAGCOR licensing requirements.
• Legitimate interests — processing necessary for fraud prevention, platform security, and improving our services, where those interests are not overridden by your rights.
• Consent — for optional processing such as marketing communications, where we rely on your freely given, specific, and informed consent.

7. Sharing Your Personal Data

5jlbet does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors — GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your transactions.
• Identity verification providers — third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Technology service providers — cloud hosting, analytics, and customer support platform providers who process data on our behalf under data processing agreements.
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where required by law or regulatory directive.
• Law enforcement — where we are legally required or permitted to disclose data in connection with a criminal investigation or court order.

All third-party service providers who process personal data on behalf of 5jlbet are contractually required to maintain appropriate security measures and to process data only in accordance with our instructions and applicable law.

8. International Data Transfers

Some of 5jlbet's technology service providers may be located outside the Philippines. Where personal data is transferred internationally, 5jlbet ensures that appropriate safeguards are in place — including contractual data protection clauses — to provide a level of protection equivalent to that required under Philippine law.

By using the 5jlbet platform, you acknowledge that your data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

9. Data Retention

5jlbet retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC records are retained for a minimum of five (5) years after account closure, in compliance with AML regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years.
• Marketing consent records are retained until you withdraw consent, plus one (1) year thereafter.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

10. Security Measures

5jlbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS encryption for all data in transit between your device and the 5jlbet platform.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial records.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of platform infrastructure.
• Two-factor authentication options available to all registered players.
• Continuous monitoring for suspicious activity and automated fraud detection systems.

11. Cookies & Tracking Technologies

11.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 5jlbet platform. They help us recognise your browser, remember your preferences, and understand how you interact with the platform.

11.2 Types of Cookies We Use

• Strictly necessary cookies — required for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and display options.
• Analytics cookies — help us understand how users navigate the platform so we can improve performance and user experience. Data collected is aggregated and anonymised where possible.

11.3 Managing Cookies

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 5jlbet platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the Service.

12. Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 5jlbet:

• Right to be informed — you have the right to know what personal data 5jlbet collects and how it is used.
• Right of access — you may request a copy of the personal data 5jlbet holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object — you may object to processing based on legitimate interests, including direct marketing.
• Right to data portability — you may request your personal data in a structured, commonly used format.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint — you have the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. We will respond to verified requests within 15 business days, in accordance with NPC guidelines.

13. Minors

The 5jlbet platform is strictly intended for persons aged 21 years and above, in compliance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the 5jlbet platform, please notify us immediately via the contact details in Section 15.

14. Changes to This Policy

5jlbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via email or a prominent notice on the platform prior to the changes taking effect.

The "Last updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the 5jlbet platform after any update constitutes your acceptance of the revised Policy.

15. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 5jlbet, please contact our Data Protection Officer:

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information on how to file a complaint is available on the NPC's official website.